{"id":39,"date":"2022-08-11T12:13:22","date_gmt":"2022-08-11T10:13:22","guid":{"rendered":"https:\/\/nextbike-live.pluspol-networks.de\/slatina\/faq\/"},"modified":"2022-08-11T15:54:56","modified_gmt":"2022-08-11T13:54:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.slatinavelocity.ro\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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\n Frequently Asked Questions <\/h1>\n
\n You want to learn more? Find the most frequent questions about Velo City Slatina here. <\/div>\n <\/div>\n <\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_type=”ppi_bg_black” full_width=”stretch_row”][vc_column]

Classics<\/h3><\/div>
<\/i>How can I contact the customer service?<\/h6>

You can reach the Velo City Slatina customer service at +40351229032<\/a>, info@slatinavelocity.ro<\/a> or via App Support function.<\/p>\n<\/div>

<\/i>The frame lock does not open. What shall I do?<\/h6>

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.<\/p>\n

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.<\/p>\n<\/div><\/div>

<\/i>In which cities is nextbike available?<\/h6>

Nextbike is available in over 300 cities worldwide, including Berlin, Warsaw, Budapest, Glasgow and Riga. Use the location search.<\/p>\n<\/div><\/div><\/div>

Customer account<\/h3><\/div>
<\/i>How can I change my phone number?<\/h6>

To change your phone number, please contact our customer service at info@slatinavelocity.ro<\/a>. Send the email from the email address you use for your account.<\/p>\n<\/div>

<\/i>How can I contact the customer service?<\/h6>

You can reach the Velo City Slatina customer service at +40351229032<\/a>, info@slatinavelocity.ro<\/a> or via App Support function.<\/p>\n<\/div><\/div>

<\/i>How can I cancel my account and what happens to my remaining balance?<\/h6>

You can cancel your account in your settings in the app or by logging in to our website.<\/p>\n

Alternatively, you can send us your cancellation by email to info@slatinavelocity.ro<\/a> or by post (address in the website footer).<\/p>\n

Any remaining credit will be refunded. Exceptions to this are usually travel credit acquired through loyalty programs or similar. This is not payable.<\/p>\n<\/div>

<\/i>How do I activate my customer account?<\/h6>

To activate your customer account, you must enter a valid phone number as well as your name. A PIN will be send to your phone number immediately after registration. <\/p>\n<\/div><\/div><\/div>

Rent, park and return<\/h3><\/div>
<\/i>What do I do if my bike has a defect?<\/h6>

Defects can easily be reported via the support function in our app. Please check the bike for obvious defects before starting your journey or before renting it and inform us of any damage so that the bikes can be locked and repaired as quickly as possible. If you went off with a bike and only then notice a defect, end your ride and call our service. Only then can we cancel the ride and register the bike for repair.<\/p>\n

Unfortunately, we cannot refund any fees if you have continued using the bike despite obvious defects.<\/p>\n<\/div>

<\/i>How do I tell bike icons from station icons?<\/h6>


\nThis is what individual bikes look like on the map. Depending on the system, they may be different colours. Additional symbols for e-bikes or cargo bikes are possible depending on the system.<\/p>\n


\nThis is what stations look like on the map. Depending on the system, they can have different colours. Additional symbols for e-bikes or cargo bikes are possible depending on the system.<\/p>\n<\/div>

<\/i>Can I rent my bike in one city and return it in another?<\/h6>

The bike can only be returned in the city where you rented it, otherwise a return fee applies. Exceptions are the interconnected systems. Return regulations are communicated on the respective website of the system, which can be found via location search.<\/p>\n<\/div>

<\/i>The frame lock does not open. What shall I do?<\/h6>

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.<\/p>\n

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.<\/p>\n<\/div>

<\/i>Can I park my bike during the rental?<\/h6>

You can activate the park mode in the app and then close the lock (attention: If you close the lock before the park mode has been activated, the bike will be returned immediately). To continue cycling, end the park mode in the app and the lock will open automatically. Never end the park mode from afar. The rental stays active during the park mode.<\/p>\n<\/div>

<\/i>Where can I return my bike?<\/h6>

Bikes can be returned to all official Velo City stations in Slatina. The flexible return away from stations is not allowed.<\/p>\n<\/div><\/div>

<\/i>What do I do if a terminal is out of order?<\/h6>

If a terminal is out of order, you can still rent and return bikes at the respective station via the app or our hotline. Please inform our service by app, phone or email about the defect so that we can fix it quickly.<\/p>\n<\/div>

<\/i>Can I rent Velo City Slatina bikes without an app or without an internet-enabled mobile phone?<\/h6>

Yes, bikes can alternatively be rented via the hotline. If the local system has terminals or BikeComputers, these can also be used for rental and return.<\/p>\n<\/div>

<\/i>The return was not successful. What should I do?<\/h6>

Please report failed returns immediately to our customer service via app support or the hotline and have the bike number, the parking location and the actual use time ready. Our customer service can be contacted via app under support or via the hotline stated in the footer of the system’s website.<\/p>\n

Don\u2019t worry about possible charges if our customer service can\u2019t deal with your case right away. No charges apply as long as you tried to contact them right away.<\/p>\n<\/div>

<\/i>Can I rent several bikes parallely with one customer account?<\/h6>

No, only one bike can be rented at a time.<\/p>\n<\/div>

<\/i>How do I return my Velo City Slatina bike?<\/h6>

Place the bike at an official station and close the frame lock. Check your app whether the return has been successful and inform our customer service if it wasn’t.<\/p>\n<\/div>

<\/i>How does Velo City Slatina work?<\/h6>

Register easily and for free via app or website. Bikes can be rented via the nextbike by TIER app or the hotline.<\/p>\n<\/div><\/div><\/div>

Our bikes<\/h3><\/div>
<\/i>What is the maximum load of the bikes?<\/h6>

The maximum load of our bikes and e-bikes is 100 kg, of which a maximum of 5 kg may be transported in the basket.<\/p>\n

Find the information about the maximum load for cargobikes on the stickers on the transport boxes.<\/p>\n<\/div>

<\/i>What bike types does Velo City offer?<\/h6>

Velo City offers standard bikes as well as handbikes.<\/p>\n<\/div><\/div>

<\/i>Does Velo City Slatina offer children’s bikes, helmets and trailers?<\/h6>

As a rule, nextbike and its subbrands like Velo City Slatina do not offer any accessories. Exception: At the PLUS stations on the island of Usedom you can rent children’s bikes, helmets and trailers. Veturilo Warsaw also has children’s bikes and tandems.<\/p>\n<\/div><\/div><\/div>

Tariffs and conditions<\/h3><\/div>
<\/i>How can I benefit from special conditions through cooperation?<\/h6>

Links to partners in order to take advantage of special conditions can either be made via the partner selection in the customer account or by registering with a specific email address, such as the university email address or a work email address. How exactly a link is made can be read on the pricing, CAMPUSbike or partner page of the respective website of the system. If you don’t know the system’s website, please use the location search.<\/p>\n<\/div><\/div>

<\/i>How much does Velo City Slatina cost and what tariffs are available?<\/h6>

Velo City Slatina is free to use.<\/p>\n<\/div><\/div><\/div>

Registration<\/h3><\/div>
<\/i>How do I activate my customer account?<\/h6>

To activate your customer account, you must enter a valid phone number as well as your name. A PIN will be send to your phone number immediately after registration. <\/p>\n<\/div><\/div>

<\/i>How can I register?<\/h6>

You can sign up easily via website or app.<\/p>\n<\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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